What Decagon does
Decagon is a private AI company building “AI concierge” customer-support agents for enterprises across chat, voice, and email (and other channels), with an emphasis on allowing customer-support teams to configure and govern agent behavior. The company positions its core differentiation as a product-driven approach to agent operations using Agent Operating Procedures (AOPs): CX teams write natural-language instructions that compile into executable, controllable agent logic, while technical teams retain the ability to enforce guardrails and connect agents to internal systems.
More
Decagon’s platform is designed to unify customer interactions across channels and to support continuous improvement via analytics, QA, and operational tooling (including Watchtower and Suggestions).